PRIVACY POLICY

Carolyn’s Sakonnet Vineyard is committed to respecting and preserving the privacy of the users of this Site. We have developed this privacy policy to assure you that the information collected about you is only what is needed for conducting normal business and offering products and services that might be of interest to you. We will not sell, rent, or disclose your personal information to other companies or individuals, but will keep it strictly confidential. Some states require us to report your information when shipping wines directly. Please be aware of your state’s requirements. If you have questions about our Privacy Policy, please email us at [email protected].

SHIPPING POLICY

Due to each state’s individual shipping laws and regulations, Carolyn’s Sakonnet Vineyard will only ship wine into select states. All wines are sold in Rhode Island and title passes to the buyer in Rhode Island. We make no representation as to the rights of anyone to import wine into any state outside of Rhode Island. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order. Due to the changing of direct-shipping laws and regulations, the list of states that we ship to may change at any time. We will contact you by email if your order is negatively affected by new shipping regulations. At this time we do not ship any online store products outside the United States. Applicable sales tax will be added to your order at check out.

All alcoholic beverage orders must be placed and received by a person 21 years of age or older. All state laws require an adult signature at the time of delivery. Failure to produce age verification upon request forfeits the right to receive the shipment until identification is produced. In such circumstances, the order will be shipped back to us at your expense.

You are responsible for all shipping charges unless we agree otherwise. Shipping charges are calculated when you check out.  Shipping includes product – handling costs.  Shipping and handling charges are nonrefundable unless an error is made on our part.

In our experience, you are likely to receive a shipment sooner if an adult 21 years or older will be available to sign for shipments at the Ship to address during business hours. We will not deliver within a specified time window. For that reason we recommend using a business address. We cannot ship to P.O. boxes. Due to the hand-crafted nature of some products and custom orders, please allow 3-5 business days, excluding weekends and holidays, weather permitting for orders to process then ship. Standard delivery will arrive within 7 to 10 days, following compliance and credit card authorization.

If not available for delivery, typically a door tag will be left indicating their failed attempt to deliver. Customers who call the toll free number on their door tag and reference their delivery can request a specific day that will work best for delivery or request the package be held at their local facility for pick-up. After 3 unsuccessful delivery attempts the package will be deemed undeliverable and held for pick-up. If unclaimed, the package will be returned.

CANCELLATION/RETURN POLICY

If you cancel your order after processing, a 25% restocking fee will be applied before a refund is issued. If you need to cancel your order, please send an email to [email protected]. Once we have received the wine back at our location, we will refund your credit card account for the cost of the wine less shipping, handling, and the 25% restocking fee.

DAMAGED OR FLAWED WINES

Carolyn’s Sakonnet Vineyard your satisfaction is our priority and we guarantee our quality products and service. If you receive a bottle purchased from our website that is flawed or damaged a refund for the cost of, or a replacement of the bottle will be given.  Wines purchased through retailers must be returned to them. We are unable to accept a return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Some damage caused by weather is leaking, freezing, and/or corks pushing. Before placing your order, please be aware of the weather in the place where you are shipping to.

To arrange for the return of corked or flawed products, please send an email to [email protected].

DELIVERY REQUIREMENTS

Federal law requires a signature be obtained from an individual over the age of 21 for all wine shipments. Notes with a signature, left for the delivery companies, cannot be accepted as a replacement for an individual signing for the shipment. We recommend that orders be shipped to a business address for prompt delivery. We cannot guarantee the condition of any wine if delivery is not made on the first delivery attempt. Orders that are not delivered on the initial attempt may be held in a facility that is not temperature controlled.

If you have any questions about your order, please email [email protected] or call us at 401-635-8486.

TERMS AND CONDITIONS

Sakonnetwine.com (this “Site) is operated by Dionysus Acquisition LLC.  The use and access of this Site is conditioned to your acceptance of the Terms of Use.  At any time, we reserve the right to modify or update the Terms of Use which would take effect immediately.

The intent of this Site is for it to be used and accessed by those 21 and over.  If you are not of legal age to purchase or consume alcohol, please exit this Site immediately.

Unless otherwise provided, copyrights to all materials, content and layout of the Site are proprietary to Dionysus Acquisition LLC. You may not copy, reproduce, republish or post to any other site or media, without prior written consent of Dionysus Acquisition, LLC.

All names, logos, trademarks, patents, copyrights, designs or other intellectual property appearing on this Site is owned and licensed by Dionysus Acquisition, LLC and cannot be used without prior written consent.

Any unauthorized use of the Site and its content may subject you to civil or criminal penalties.

This site is for the sole purpose of providing information and education of our brand as well as for your personal entertainment.

Dionysus Acquisition, LLC assumes no responsibility, and is not liable for any damage to computers, software and data caused by the access to and use of this Site and its material, inclusive of links, text, video/audio and images.

Any user of this Site, shall indemnify, defend and hold harmless Dionysus Acquisition, LLC, its owners, its officers, agents and employees from and against all claims, suits, and actions of any kind arising from or related to your use of this Site.

At any time, Dionysus Acquisition, LLC may change or discontinue this Site with or without reason or notice.